Our refund and returns policy lasts 30 days. Please note, there are NO REFUNDS on ammunition. Should there be a manufacturing defect, or a user-related error during ordering, please Contact Us for a detailed description of your situation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Primers, Ammunition, and gun powder cannot be returned.
Additional examples of non-returnable items:
- Gift cards / Memberships
- Downloadable software products
- Ammunition reloading components
To complete your return, we require a receipt or proof of purchase, and please contact us for an Return Authorization / Negotiation.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. Since all banks vary, it may be 1 – 30 days before you notice the refund in your account, or original payment method.
Sale items
Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us, and send your item to the physical address on the Shipping Label. If you do not see the address, or the label was destroyed, please contact us to confirm your order, and Return Shipping address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, if applicable. Once the returned item is received, a gift certificate will be mailed to you or coupon-code emailed.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
DO NOT SEND AMMUNITION – To return your product, you should mail your product to the address on the shipping label. Please use our contact form, if the Return Address on the label was lost or destroyed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are not refunded.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Additionally, your item or product(s) may be sent from one of several locations within the United States and shipping may vary. We do not source products from outside the USA.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Satisfaction of Memberships
Memberships / Classes are non-transferable. Client information is confidential, and sharing your membership will result in account termination.
Our satisfaction promise is to strive to rectify the miscommunication, address problems, and work hard to seek-out a solution to your query.
Charge-backs and Your Bank
We understand digital eCommerce can sometimes cause unplanned problems. Please contact us before attempting a charge-back at your banking institution. Reversing a charge or reporting a legitimate charge as fraud will result in your payment method being banned across our networks.
Additionally, please approach Bay’s Custom Cartridges if you feel your payment card / payment method was utilized without your permission, or by parties under age 21, and 18 respectively.
Need help?
Contact us for questions related to refunds and returns.
Bay’s Custom Cartridges
522 Edgefield Rd
Belvedere, SC. 29841
(803) 599-7628 (M-F 9am-5pm)
https://bayscustomcartridges.com/contact